Help

How can we help

Plain answers to the questions that matter: money, delivery, returns and trust. Nothing hidden in small print.

• Fees and payments

  What selling costs, what buying costs, and when sellers get paid.

• Buyer protection

  What the £1.50 covers, what it does not, and how your money is held.

• Shipping

  Delivery options, prices and how tracking works.

• Returns and refunds

  The 14-day window, who pays return postage and what comes back.

• Selling guide

  Listing in under two minutes, posting your piece and getting paid.

• Condition guide

  The five grades, what each one means and how to grade honestly.